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Customer Services

Delivery Period

The End Chik deliveries take place on working days, and not deliver products on Saturdays, Sundays, national, autonomic and local public holidays.

The Portal shall inform the User, by e-mail to the address provided, about the date in which the order leaves the Portal’s warehouse and the contact details of the transport company in charge of the delivery. For national deliveries there is a maximum delivery period of 72 hours to be counted from that date. The product shall be delivered to the address provided by the User, unless given a force majeure circumstance or for international deliveries in which case the delivery date shall be indicated.

The delivery shall be considered done the moment in which the product is put at the discretion of the User at the delivery point indicated by the User, and after showing his/her National ID Card or Passport and signing the “delivery note”.

For more information check out: General Terms


The End Chik deliveries take place on working days only, and not on Saturdays, Sundays and Public Holidays.

United Stated (3 - 4 days) – 26'28$
Customers are responsible for paying all duties and taxes applicable in their country on goods delivered.

Let us know if you are from another country, and we will inform you about the delivery details of your zone at: Contact

Some of the tailored creations of Bespoke Designs have not the same delivery timing of the rest collections. 
For more information contact with: The End Chik



The End Chik accepts returned goods. If for any reason or cause, you wish to return a design, you can do so easily within seven (7) working days after the goods have been delivered. Providing the design has not been spoiled, opened or used. The security washer/label must be kept intact (not broken), and in the same condition as when the design was received with its original seal & packaging.

For more information check out: General Terms.

Return Policy

The User shall have seven (7) working days from the delivery of the product or the hiring of the Service to withdraw, totally or partially, from the purchase of the product and/or service, in compliance with the current legislation.

Once the seven (7) working days period is over, the Portal shall not accept returns due to the withdrawal from the purchase of products.

The Customer may return any article bought in the Online Store www.theendchik.com as long as the products have not been opened or used and still have the original sealing or packaging, and are still under the same conditions as when it was received. In all cases, the security washer is to remain intact, that is, with no signs of tampering and inside the original packaging received.

The returned package must be sent to the Portal using the same box or envelope used for the delivery.

A copy of the proof of purchase and the delivery note of the products inside the package with the products returned marked and the reason for the return stated.

Should the reason for the return not be attributable to the Portal, the User shall bear with the shipping costs of the return. Once the User finishes the return process established in the specific Portal section, the collection of the products is programmed and the User informed by e-mail about the date and time in which the collection shall take place.

The Portal shall not be liable for the shipping costs and expenses caused to the User in relation to the return of products, which have been incurred by not following the process established in the corresponding Portal section, or the User fails to meet all the requirements hereby stated.

Order withdrawals requests sent by e-mail are not accepted.

As long as the User has properly followed the process and the requirements hereby established have been met, the Portal shall reimburse the price paid by the User for the products returned, minus the cost of the return.

The User shall not be entitled to the reimbursement of the products returned should they not be in the same conditions as they were when delivered; should the process established in the Portal not followed; or should the requirements established in these Terms of Use not met.

Partial returns of an order shall result in partial price reimbursements.

The Portal shall carry out the reimbursement through the same payment method used by the User to purchase the products, within seventy two (72) hours from the confirmation of the arrival of the returned order at the warehouse. Applying the reimbursement of the price in the User’s account or card shall depend on the card and the issuer. The actual reimbursement of the price shall take place within seven (7) calendar days for debit cards and within thirty (30) calendar days for credit cards.

For more information check out: General Terms.

Cancelling orders

www.theendchik.com guarantees its customers the possibility to cancel their order at any time free of charge, given that the cancellation is notified before the order is transferred to the carrier for its delivery.

To request a cancelling orders, please fill in the following form: